How do I return an item? ***ORTHOTIC RETURNS: DUE TO FEDERAL REGULATIONS WE ARE NOT ABLE TO ACCEPT RETURNS FOR ORTHOTICS AFTER THE PACKAGING HAS BEEN OPENED*** If the packaging has not been opened, the brace may be returned for a full refund once its condition has been verified. Returns due to manufacturer defects may be returned for a full refund directly with the manufacturer. Original sales receipt must accompany returns. Customer is responsible for cost of return. We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: •  without showing signs of wear or damage in any way • within 30 calendar days of the delivery date •  unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's  particular item description. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit. Refunds are contingent upon inspection of item(s) once we receive it. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault. info@justbrace.com